▪ Returns & Exchange

It is important to us that our customers are completely satisfied with their purchases. If for some reason this is not the case, we are happy to exchange or refund items purchased as per the conditions below.  

Hassan’s Carpets has a 48-hours cancellation policy. If you change your mind, decide the item is the wrong size, or for any other reason wish to return your goods, you may do so, within 48-hours of delivery. A full refund will be issued provided you, the customer, self-returns the item. If pick-up from us is required, you will receive a refund less a collection charge of S$50.00.

Should you like to exchange the piece for another design, you may do so within three (3) days from day of delivery. You may only exchange your purchase with another piece of a similar amount or higher, where the difference is to be paid upon the confirmation of exchange.

Goods must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the goods. Please see below for details on Receiving your Refund.

If three (3) days have passed since your day of delivery, Hassan’s Carpets has no obligation to accept a return or offer an exchange, refund, or store credit. Please see below for details on Missing, Damaged, or Incorrect Goods.

There will be no exchange or returns on custom-made goods.

There will be no exchange or returns for goods that we have modified per a request from you. Although we have no obligation to take back these goods, it is at our discretion to do so with the incurrence of a 40% restocking fee on the basis of the original retail price.

Please bear in mind that computer browsers may present colours slightly differently, and colours may also appear differently according to your screen. Images displayed on the internet are a representation only, and we recommend seeing the product in our Gallery prior to ordering if you are unsure.

Missing, Damaged, or Incorrect Goods

All items must be signed for at the point of delivery. In signing the Delivery Order, you are acknowledging that you have received all good(s) delivered in good condition and they are in no way faulty or damaged. If you discover an issue with an item after our delivery team has completed delivery, Hassan’s Carpets must be informed of the issue in writing within 24 hours. 

Should you receive goods that are damaged, faulty or incorrect, we will provide you with a repair or a replacement. If we cannot repair or replace the item, we will issue a full refund. We reserve the right to determine the best course of action.

Receiving a refund

Once your return has been processed, you will receive your refund, less any charges, via cheque within 14 working days. Please note no refunds are processed via Paypal. 

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